Terms & Conditions


In these conditions any reference to the Company means London Routemaster Bus Company Limited, and its operating partners. The hirer is responsible to the company for any damage to the vehicle, its fittings or equipment caused by the negligence or misconduct of any passengers carried thereon. Notices or decorations can only be displayed with prior consent of the Company and is the hirers responsibility to remove. The company shall not be responsible for any failure to execute this contract by reason of accident, fire, tempest, strikes or any cause outside their control. The company shall not be responsible for loss or damage to luggage or other property brought onto the vehicle during the period of hire however caused. This contract shall not be varied in whole or in part except by mutual consent of the company and the hirer

Age restrictions

All hirers must be over 18. Any person wishing to hire a bus, who is under 18, should ask an adult to make the booking on their behalf.


Alcohol may not be taken on to, or consumed on, the bus unless by strict arrangement with the company at the time of booking, and confirmation in writing by the company.

Authority of driver/conductor

The authority of the driver and / or conductor is final. They have the right to stop the bus, cancel the hire or ask passengers to leave the bus at their discretion for reasons of safety, health, behaviour or any other reason. In such an event, the hirer will not receive compensation.

Extra charges

Additional charges such as parking fees or ferry tickets will be levied in accordance with the charges imposed by the company supplying the services. Such charges are to be paid on demand.

Journey times

There is no guarantee that the vehicle will perform the journey in any given time and the company shall not be accountable for any loss, inconvenience or damage which may arise from any delay, detention or breakdown.

Payment method and terms

All hires are payable in advance, either by cheque made payable to London Routemaster Bus Co Ltd or by bank transfer. Payment details will be agreed upon confirmation of hire. A deposit is required at the time of booking. The deposit is refundable up until one month before the hire date. The balance of the hire charge is due 21 days before the hire date.

Routes, pickup and set down points

For all hires, the driver has the final decision on the exact route taken. The driver will endeavour to accommodate all reasonable requests from the hirer, but will consider the safety of the passengers, other road users and the vehicle itself when determining the route, and any pickup/set down points.


The safety of passengers is our first priority. The following guidelines must be followed by all passengers:

  • Passengers may not move between the upper and lower decks while the bus is in motion.
  • Passengers must remain seated whenever possible while the bus is in motion (especially on the open top bus).
  • Passengers must act in accordance with any instructions given by the conductor.


Smoking is not permitted on the bus.


The company reserve the right to substitute vehicles loaned to them by other operators for the company’s vehicles without any preliminary notice.

Seat belted school bus

Light snacks and suitable drinks such as water are permitted for consumption on the bus at the discretion of the teachers. Chewing gum, sticky lollies, sweets and fizzy drinks are not permitted. Bin bags will be provided and it is the schools responsibility to dispose of any rubbish responsibly.